FAQ
Is it safe to enter my credit card information on your site?
Absolutely! We take the security of our customers' personal information very seriously. Our online store has implemented robust security measures to ensure the safety and confidentiality of your credit card details. We employ industry-standard encryption protocols to protect all data transmitted through our website.
Furthermore, we want to assure you that we have a strict privacy policy in place. We do not share any customer details with third parties, except for shipping companies solely for the purpose of delivering your order. We adhere to all applicable privacy laws and regulations to safeguard your information.
To provide an additional layer of security, we have partnered with reputable payment processors that specialize in secure online transactions. These processors use advanced fraud detection and prevention systems to ensure the integrity of your payment information.
If you have any further concerns or questions, please feel free to reach out to our customer support team. We are here to assist you and address any queries regarding the security of your credit card information.
We value your trust and strive to create a safe and secure shopping experience for all our customers. Thank you for choosing our online store.
What payment methods do you accept?
We accept the following payment methods:- Visa
- Mastercard
- Maestro
- Union pay
- iDEAL
- Bancontact
- Sofort
- Apple pay
- Google pay
- Shop pay
How long does shipping take?
The duration of shipping depends on the destination country.
- Netherlands 1-2 business days
- Europe 3-5 business days
- International 5-10 business days
Do You offer international shipping?
Yes, we do offer international shipping! We are pleased to serve customers from around the world and ship our products to various international destinations. Regardless of where you're located, you can enjoy our products and have them delivered to your doorstep.
We have partnered with reliable shipping carriers that specialize in international logistics to ensure that your order reaches you safely and in a timely manner. The shipping options and associated costs may vary depending on the destination and the weight of the package.
To determine the specific shipping options available to your location and obtain an accurate estimate of the shipping costs, please proceed to the checkout page on our website. Once you enter your shipping address, you will be presented with the available shipping methods and their corresponding costs.
Please note that any customs duties, taxes, or import fees imposed by your country's customs authority are the responsibility of the customer. These charges, if applicable, are not included in our product or shipping prices.
If you have any further questions or require assistance with international shipping, our customer support team is here to help. Please feel free to reach out to us, and we will be glad to assist you.
What are the shipping costs?
We provide free shipping for our valued customers in Europe, we are delighted to offer free shipping on all orders. This means that when you place an order within Europe, you will not incur any additional shipping charges. We want to make your shopping experience as convenient and cost-effective as possible.
However, for international shipping outside of Europe, there will be shipping costs associated with your order. The specific shipping costs may vary depending on the destination and the weight of the package. To obtain an accurate estimate of the shipping costs for international orders, we recommend proceeding to the checkout page on our website. Once you enter your shipping address, you will be presented with the available shipping methods and their corresponding costs.
Please note that any customs duties, taxes, or import fees imposed by the customs authority in your country are the responsibility of the customer. These charges, if applicable, are not included in our product or shipping prices.
If you have any further questions or need assistance regarding shipping costs or any other aspect of your order, please feel free to contact our customer support team. We are here to help and ensure that you have a seamless shopping experience.
Thank you for considering our online store, and we appreciate your understanding regarding the shipping costs for international orders. We strive to provide competitive shipping rates while maintaining the highest standards of service and reliability.
Can i track my order?
Yes, you can track your order! We provide a convenient track and trace service to keep you updated on the status and location of your package. Once your order has been handed over to the courier for delivery, we will send you a tracking number via email or SMS, depending on your preferred choice during the checkout process.
With the provided tracking number, you can easily monitor the progress of your shipment. Simply visit our website or access the tracking link provided in the email or SMS. This will allow you to see real-time updates, including the current location of your package and estimated delivery date.
Please note that it may take a short period of time for the tracking information to become available after the package has been handed over to the courier. If you have any questions or concerns about tracking your order, our customer support team is available to assist you.
We understand that being able to track your order is important to ensure a smooth and transparent delivery process. Therefore, we make it a priority to provide you with accurate and up-to-date tracking information.
Do you offer refunds?
At our store, we strive to ensure customer satisfaction, and we do offer refunds under specific circumstances. We provide refunds if the product you received is found to be faulty or we are unable to provide a replacement due to unavailability in our current stock.
If you receive a faulty product, we kindly ask you to reach out to our customer support team within a reasonable timeframe. Our team will guide you through the necessary steps to initiate the refund process. We may request additional information or evidence, such as photos or a detailed description of the fault, to assess the situation.
However, please note that we are unable to offer refunds for reasons unrelated to product faults, such as change of mind or ordering the wrong size. We encourage our customers to carefully review the product details, size charts, and specifications before making a purchase.
In cases where a refund is applicable, we will process the refund in a timely manner once we have received the faulty product back. The refund will be issued using the original payment method you used during the purchase.
If you have any further questions or require assistance regarding refunds or any other aspect of your order, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.
Thank you for choosing our store, and we appreciate your understanding of our refund policy.
Can i cancel or change the order after it has been placed?
We understand that circumstances may arise where you need to make changes to your order. If you need to make any modifications or changes to your order, we recommend contacting our customer service as soon as possible.
If you reach out to us before the product has been handed over to the courier, there is a chance that we may be able to accommodate changes to your order, such as updating the shipping address or adjusting the product variant. However, please note that we may not be able to cancel the order entirely at this stage due to our fulfillment process, which aims to ensure prompt and efficient delivery.
To increase the likelihood of making changes to your order, we advise reaching out to our customer service team promptly and providing them with the relevant details of your order. They will do their best to assist you and explore any available options.
Once an order has been handed over to the courier, it becomes more challenging to make changes or cancel the order. At this stage, we recommend referring to our returns or exchange policy if you wish to make changes or return the product after receiving it.
If you have any questions or require further clarification regarding changes to your order, please feel free to contact our customer service team. We are here to help and ensure your satisfaction with our products and services.
Thank you for choosing our store, and we appreciate your understanding of our order modification and cancellation process.
What if i recived a damaged item?
We apologize if you have received a damaged item. Our goal is to ensure that you are completely satisfied with your purchase. If you receive a damaged product, we are here to assist you in resolving the issue.
Please reach out to our customer service team as soon as possible to report the damaged item. We may ask you to provide relevant details such as photographs or a detailed description of the damage. This information will help us assess the situation and determine the best course of action.
In most cases, we offer two options for resolving the issue. First, we can arrange for a replacement to be sent to you, provided the item is in stock. Alternatively, if you prefer, you may be eligible for a refund.
Our customer service team will guide you through the process and ensure that your concerns are addressed promptly. We may require the damaged item to be returned to us, either for inspection or as part of the refund process. If this is necessary, we will provide you with clear instructions and any required shipping labels.
We value your satisfaction as a customer and will make every effort to rectify the situation. Our team is dedicated to providing excellent service and ensuring that you receive a product in perfect condition.
Thank you for bringing the damaged item to our attention. We apologize for any inconvenience this may have caused, and we appreciate your cooperation as we work to resolve the issue promptly.