Guarantee

PawsPaws Dog Collar Warranty Statement

Thank you for choosing our dog collar. We are confident in the quality and durability of our product and are pleased to offer you a warranty for a period of three (3) years from the date of purchase. This warranty covers any defects in materials or workmanship that may arise during normal use of the dog collar.

Warranty Coverage:

  1. The warranty covers manufacturing defects, such as faulty stitching or material defects, that impair the functionality or integrity of the dog collar.
  2. This warranty is valid only for the original purchaser and is non-transferable.
  3. The warranty does not cover damage resulting from misuse, abuse, accidents, improper care, or unauthorized modifications to the dog collar.
  4. Normal wear and tear, including scratches, fading, and natural discoloration, are not covered under this warranty.
  5. Any alterations made to the dog collar by anyone other than authorized personnel will void the warranty.

Warranty Claim Procedure:

  1. In the event of a warranty claim, please contact our customer support team at support@pawsitivepaws.nl within the warranty period.
  2. Provide proof of purchase, such as an order confirmation or receipt, when contacting our customer support team.
  3. Our customer support team will guide you through the warranty claim process and may require additional information or documentation to assess the claim.
  4. If the claim is deemed valid, we will repair or replace the defective dog collar at our discretion.
  5. Shipping costs associated with the warranty claim are the responsibility of the customer.

Please note that this warranty statement is subject to applicable consumer protection laws and does not limit or restrict any rights you may have under those laws.

We stand behind the quality of our products and want to ensure your satisfaction. If you have any questions or concerns regarding this warranty or our dog collar, please feel free to contact us at any time.

Thank you for choosing our collar, and we appreciate your trust in our brand.

Sincerely,

Benito Varga

PawsPaws